The Karobar inbox brings your WhatsApp, Instagram, Messenger and TikTok chats into one list. This page covers the everyday work: finding a chat, replying, and keeping track. How to split the inbox across a team is in How to run Instagram, WhatsApp and TikTok messages from one inbox.
The four tabs
- Messages: private chats from every connected account.
- Comments: comments on your posts. See How to moderate social media comments.
- Reviews: your Google reviews and replies.
- AI Training: what Karobar AI knows about your business.
Reply to a chat
- Open Messages and pick a chat. Use search and Filters to narrow the list.
- Type your reply. If Karobar AI has prepared one, it shows in the chat marked AI Draft: change it if you need to and send it, or dismiss it.
- Use the + menu to add an image, a file, audio or video, share one of your posts, or send a Meta template.
- Tap the microphone to record a voice message and tap again to send it, or pick a saved reply from Canned.
Messaging windows
Every network limits how long you can keep writing after a customer's last message. Each chat shows the time left, and the message box locks when the window closes, so a reply never fails without you noticing.
| Channel | How long you can reply |
|---|---|
| 24 hours. After that, only an approved template; see Create a WhatsApp message template. | |
| Instagram and Messenger | 24 hours, plus 7 days for a person answering a customer's question. |
| TikTok | 48 hours, with a limit on how many messages you can send while you wait for the customer to reply. |
Keep track of a customer
- Labels, notes and priority keep context for whoever picks up the chat next.
- Favourite, archive or block a chat from its menu.
- Orders: use + Order to create an order from the chat, see the customer's orders, and Notify customer when it ships.
- Activity lists everything that happened: who it was assigned to, labels, orders and more.
- A chat that began with a comment shows Started from a comment, with a link back to it.
Passing chats between teammates and setting yourself to Away are in Add team members and share out the work.