Where chat sales happen
Where chat sales happenWhatsApp CRM: sales, support and automation in one place
A WhatsApp CRM on the WhatsApp Business API: approved template campaigns, a shared team inbox and AI reply drafts for sellers handling leads, orders and support on WhatsApp.
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In Karobar
01
Business API (CRM only)
Manage your WhatsApp Business API number inside Karobar. Team inbox, order management, status updates, confirmations, delivery tracking and invoicing all in one place, with full control and visibility.
02
Coexistence (mobile + CRM)
Keep using the WhatsApp Business app on your phone and handle every chat from the Karobar team inbox. Monitor your whole team's conversations and performance in one place.
Connect
One number or several: API or coexistence
Route
New chats spread across the team as they arrive
Reply
Drafts from your live catalogue, approved before sending
Reach
Approved templates to a list, replies back in the inbox
What Karobar does on this platform
Every number you run, one inbox
Few businesses sit on a single number: a sales line, a support line, a second branch. Connect each one and the conversations arrive in the same list, so nobody has to remember which phone a customer used.
One busy number, a whole team behind it
A number doing real volume needs more than one pair of hands. New chats are handed out as they land so the work stays evenly split, anyone can pass a conversation on, and the owner can see who is carrying what.
AI drafts that know your catalog
See live stock, approve and send: the same smart AI assist on every channel.
Templates, from submission to approved
Write a message template, send it for review, and watch for it to come back approved. Then reuse it as often as you need and retire the ones you have moved on from. No leaving the CRM to manage any of it.
Reach a list, not one chat at a time
Build your contact lists or bring them in from a file, then send an approved message to all of them at once. Sends are tracked, and every reply comes back into the same inbox your team already works.
Keep customers posted after the sale
Confirmations, dispatch notes and delivery updates ride the same connection as your promotions. These are the messages customers actually want, going out without anyone typing them one by one.
Send whatever the conversation needs
Photos, price lists, documents and voice notes go out from the thread itself. Customers ask for the catalogue on WhatsApp, so the catalogue lives where they ask for it.
Let the routine questions answer themselves
Drag-and-drop WhatsApp flows: routine questions automated, your team handles deals and tough cases.
An order from a chat, no copy-paste
Channel coverage
Every channel, one inbox
Every chat arrives in one list. Here is what works on each channel.
| Capability | Messenger | TikTok | ||
|---|---|---|---|---|
| Threads in one inboxWith channel filters and unread badges | ||||
| A chat becomes a leadAppears automatically in Sales Desk | ||||
| Team assignment and handoff | ||||
| Comments in the same placePublic comments, alongside DMs |
WhatsApp has no concept of comments, so only chats arrive there.
Where chat sales happen
Friday evening and two numbers are busy at once: the sales line and the support line. New chats spread across whoever is on shift as they land, prices come off the live catalogue instead of memory, and this morning’s dispatch updates go out to every waiting customer without anyone typing them.
Businesses that run most of their selling in chat: sending catalogues, quoting prices and confirming orders on WhatsApp, often across more than one number.
How to connect WhatsApp
What you need
- A number on the WhatsApp Business Platform, or the number you already use in the WhatsApp Business app
- Access to the Meta business that owns the number
Steps
- In Karobar, open Settings, then Channels.
- Choose WhatsApp and sign in with Meta.
- Pick the business and the number to connect.
- Send yourself a test message and check it arrives in the inbox.
Good to know
- You can send normal replies for 24 hours after the customer's last message. After that, only a template approved by Meta.
- Templates are written in Karobar and sent to Meta for approval; new ones start as pending.
- If you connect the number from the WhatsApp Business app, you can keep using the app as well.
- Chatbot flows run on WhatsApp.
Yes. Connect each number your business runs and work them all from one inbox. Templates and broadcasts are handled per number, so a sales line and a support line keep their own approved messages.
New conversations can be handed out across the team automatically as they arrive, and anyone can reassign a thread or take one over. Owners can see the split and who is handling what.
You write the template in Karobar and submit it for review without leaving the CRM. Approval status comes back into the same screen, approved templates stay ready to reuse, and you can remove ones you no longer send.
No. This runs on a WhatsApp Business number, either through the Business API or through coexistence. A personal WhatsApp account cannot be connected.
The official Meta route where you carry on using the WhatsApp Business app on your phone while the same number is also worked from Karobar, with both sides staying in sync.
Flows run on WhatsApp. On Instagram and Messenger, keyword auto replies and conversation starters cover the common questions.
Not yet, but it is on the way. Today the reach on this channel comes from approved templates, broadcasts and the inbox itself.
Related features
Instagram, TikTok, Messenger and WhatsApp in one list. Every thread becomes a lead, save a phone number and address straight from a message, and create an order from the chat.
Learn moreOne shop, a whole team, from a phone. As messages grow, invite staff, give every chat a clear owner, and let everyone work from their own phone or computer. You supervise, the system assigns.
Learn moreThe AI writes from live inventory, variants and stock: accurate prices, sent when you approve or by Auto within your limits.
Learn moreMeta-approved broadcasts: template campaigns from a CSV upload or your CRM leads. Reach past the 24-hour window and turn cold inquiries into customers.
Learn moreYour product listing gives the AI and your team their context. When a customer asks, the answer comes from your real catalogue.
Learn moreAutomate the common questions with WhatsApp chatbot flows that scale as message volume grows.
Learn moreSave Time, Grow Your Business
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