Legal
Refund & Cancellation Policy
Last updated: 2026. How cancellation works, when we refund, and what happens to your data.
Draft pending legal review. This text describes how the product actually works and has not yet been reviewed by a lawyer.
Cancelling
You can cancel a subscription at any time from Billing in the web CRM. Cancellation takes effect at the end of the period you have already paid for — you keep full access until then, and you are not charged again.
Trials
The trial is time-limited and does not require a card, so there is nothing to cancel and nothing to refund. When it ends the workspace becomes read-only and your data is kept until you either subscribe or delete the account.
Refunds
If you are charged in error, charged twice, or charged after cancelling, contact us and we will refund it in full. Where a paid period has gone substantially unused because of a fault on our side, we will refund it pro rata. Beyond that we do not generally refund a period already used, because the service was available throughout it.
Statutory rights
Some countries give consumers a right to withdraw from a purchase within a set period. Where that right applies to you, it applies regardless of anything in this policy, and we will honour it.
Upgrades and downgrades
Upgrading takes effect immediately and is charged pro rata for the remainder of the period. Downgrading takes effect at the next renewal, so you keep the higher plan’s limits until then.
Failed payments
If a renewal payment fails we retry it and email you. If it keeps failing the subscription lapses and the workspace becomes read-only rather than being deleted — your data is still there when you resolve the payment.
How to ask
Email support@karobar.io from the address on the account, with the invoice or the date of the charge. We aim to answer within two business days.