Legal
Refund, Return and Cancellation Policy
Last updated: 2026. Karobar is a digital subscription, so there are no physical goods to ship or return. This policy explains trials, cancellation, and when we refund.
What we sell
Karobar is a software-as-a-service subscription licence for one product with multiple plans (see Pricing). There are no physical products, no courier delivery and no cash-on-delivery orders through Karobar.
Free trial
New workspaces may include a 7-day trial that does not require a payment card. During the trial you can use the Service according to your plan limits. When the trial ends without a paid subscription, the workspace becomes read-only and your data is kept until you subscribe or delete the account. Trials are free, so there is nothing to refund.
No refunds on subscriptions or credits
Subscription fees and AI credit top-ups are prepaid and non-refundable. We do not refund unused days in a billing period, unused AI credits, or downgrade differences. Cancelling stops future charges but does not entitle you to a refund for time already paid.
Cancelling
You can cancel a subscription at any time from Billing in the web CRM. Cancellation takes effect at the end of the period you have already paid for. You keep full access until then, and you are not charged again.
Billing errors
If you are charged in error (for example a duplicate charge, a charge after cancellation has taken effect, or a charge when paid access was never granted), contact us and we will reverse it. Email support@karobar.io from the address on the account with the invoice or charge date.
Upgrades and downgrades
Upgrading takes effect immediately and is charged pro rata for the remainder of the period. Downgrading takes effect at the next renewal, so you keep the higher plan’s limits until then.
Failed payments
If a renewal payment fails we retry it and email you. If it keeps failing the subscription lapses and the workspace becomes read-only rather than being deleted. Your data is still there when you resolve the payment.
Contact
Billing questions can go to support@karobar.io, 03054410164, or 61-B, Faisal Town, Lahore, Pakistan. We aim to respond within two business days.