One social media inbox for every customer message
Instagram, TikTok, Messenger and WhatsApp in one list. Every thread becomes a lead, save a phone number and address straight from a message, and create an order from the chat.
4 channelsMia R.
Is Medium in stock? COD?
Emily C.
How long to Brooklyn?
James M.
When will my order ship?
Instagram
TikTok
Messenger
Facebook
Meta Ads
Snapchat Ads
YouTube
Google My BusinessAn order from a chat, no copy-paste
Channel coverage
Every channel, one inbox
Every chat arrives in one list. Here is what works on each channel.
| Capability | Messenger | TikTok | ||
|---|---|---|---|---|
| Threads in one inboxWith channel filters and unread badges | ||||
| A chat becomes a leadAppears automatically in Sales Desk | ||||
| Team assignment and handoff | ||||
| Comments in the same placePublic comments, alongside DMs |
WhatsApp has no concept of comments, so only chats arrive there.
How it runs
A typical day with Unified Inbox
IG DM
Customer Instagram pe interest dikhaye
Lead
A lead is created the moment a chat opens
WA COD
Confirm the address and COD on WhatsApp
Order
Create an order from a chat, linked to the thread
AI reply
Approve the draft and send the status
A day with Karobar (example)
A customer at the counter, 3 people waiting on Instagram, 2 confirming COD on WhatsApp: one phone, one inbox, all handled.
Built around it
How Unified Inbox fits with the rest of Karobar
No feature is a separate tool. Each one connects to the rest of your work in a single workspace.
Sellers switch between apps all day. The unified inbox gives them one professional list.
A DM spike after Eid or a viral Reel: handle every channel from one place.
Reply from the shop floor on your phone, with the same inbox at home, at a supplier, or at the counter.
A shared team inbox: grow without the scramble
One shop, a whole team, from a phone. As messages grow, invite staff, give every chat a clear ow…
Order management, right inside the chat
Leads, orders, bookings: persistent tabs mean you never lose context. Record an order from a cha…
AI reply drafts from your catalogue and real stock
The AI writes from live inventory, variants and stock: accurate prices, sent when you approve or…
Instagram, TikTok, Messenger and WhatsApp in one unified list.
Yes. A lead is created the moment a chat connects or opens, and it appears in Sales Desk Leads.
On web, right-click or long-press a customer message to set phone, email or address into a lead field. On iOS, use the contact panel lead and order flow for now.
Create a sales order from the contact panel, with customer name, phone and channel prefilled from the thread. The order links back to that same chat.
Yes. Approve the product-aware drafts and send. Details: /features/ai-reply-drafts.
Guides
How to run Instagram, WhatsApp and TikTok messages from one inbox
Bring every chat into one place, learn each app's reply window, and share the work with your team without sharing passwords.
Read the guideWhatsApp broadcasts and templates: a practical guide for shops
Send offers and updates to your customer list on WhatsApp without breaking the rules or annoying people.
Read the guideTikTok DMs for business: the rules and how to answer fast
What TikTok lets a business send, when, and how to keep up with DMs and comments from your videos.
Read the guideManyChat alternatives for Instagram, WhatsApp and TikTok
Four tools people consider instead of ManyChat, compared fairly on channels, prices and the work they do.
Read the guide
Keep going
More features that work with Unified Inbox
Ready when you are
Unified Inbox and everything else, in one plan.
Individual plan $20/mo — billed $20.
- Every channel in one workspace
- AI drafts from your own catalogue
- One inbox for every channel
7 days free. No card needed.