Guide
Guides for social sellers
Step-by-step guides for selling on Instagram, TikTok and WhatsApp, and for running the inbox, orders and replies behind it.
How to take orders from Instagram DMs without losing track
Answer fast inside Instagram's reply window, turn each chat into a proper order, and keep the buyer updated until delivery.
Read the guideHow to run Instagram, WhatsApp and TikTok messages from one inbox
Bring every chat into one place, learn each app's reply window, and share the work with your team without sharing passwords.
Read the guideWhatsApp auto replies and the 24-hour window, explained
Set up replies that send themselves without breaking WhatsApp's rules, and know what to do when the 24-hour window closes.
Read the guideInstagram comment to DM: how to turn "price?" comments into sales
Answer buyers who comment with a private message, a link and a follow-up, while keeping prices out of public view.
Read the guideHow to get accurate AI replies from your own product catalogue
What the AI reads before it drafts a reply, what to set up so its answers are right, and why you still press send.
Read the guideHow to reply to Google reviews, good and bad
What to write back to happy and unhappy customers on Google, and a routine that keeps every location answered.
Read the guideHow to moderate comments on Instagram, Facebook, TikTok and YouTube
Decide what to hide, answer or move to a DM, and get through busy comment sections without missing a buyer.
Read the guideWhatsApp broadcasts and templates: a practical guide for shops
Send offers and updates to your customer list on WhatsApp without breaking the rules or annoying people.
Read the guideHow to sell from a WhatsApp catalogue and keep orders in order
Put your products in WhatsApp, let customers send carts, and turn every cart into an order you can confirm and ship.
Read the guideTikTok DMs for business: the rules and how to answer fast
What TikTok lets a business send, when, and how to keep up with DMs and comments from your videos.
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