Free templates

Comment reply templates for Instagram, Facebook and TikTok

Public comment reply templates for the comments every shop gets: price questions, "DM me", compliments, complaints, "is it original?" and giveaway entries. Each situation has a few versions, so your replies never look copied.

"Price?" or "How much?"

  • Rs 3,600 with free delivery! Sent you the details in DM 📩
  • Just sent you the price and sizes in your inbox!
  • It is Rs 3,600. DM us to order or check the link in our bio.

Answering in public helps the next person who wonders the same thing.

"DM me" or "Details please"

  • Sent! Check your inbox 📩
  • Done, we have messaged you!
  • Check your DMs, we just sent everything.

"Available in size M?"

  • Yes, M is available! DM us to reserve yours.
  • M is in stock right now. Shall we send you the details?

"Do you deliver to Karachi?"

  • Yes, we deliver all over Pakistan, usually in 2 to 4 working days.
  • We do! Cash on delivery is available too.

Compliments and emojis

  • Thank you so much! ❤️
  • This made our day, thank you!
  • So glad you like it! 😊

A short, warm reply is enough. You do not need to sell here.

People tagging friends

  • Good taste runs in friend groups 😄
  • Your friend has great taste! DM us if you both want one.

"Too expensive"

  • Thanks for the honest feedback! This one is hand-finished; we also have options from Rs 2,200, shall we DM you?
  • We understand! We have a simpler version at a lower price. Check the link in our bio.

"Is this original?" or "Fake?"

  • Fair question! You can check every piece before you pay on delivery.
  • Yes, original. Happy to send more photos and videos in DM.

A public complaint

  • We are sorry to hear this. Please DM us your order number and we will sort it out today.
  • That should not have happened. We have messaged you so we can fix it right away.

Reply once, calmly, then move to a private chat. Do not argue in public.

"Ordered 10 days ago, still nothing"

  • Sorry about the wait! Please DM us your order number and we will check with the courier now.

"Cheaper at another shop"

  • Glad you are comparing! We include free delivery and checked quality. DM us if you would like details.

Giveaway entries

  • Good luck! 🍀
  • You are in! Winners announced on Friday.

For hundreds of entries, a comment auto reply with a few rotating versions saves hours.

Why reply in public at all

A public reply is read by everyone who scrolls past, not just the person who asked. Answering "price?" in the comments saves you the same question twenty more times, and a calm reply to a complaint shows every future buyer how you treat customers.

Rules for good comment replies

  • Reply within the first hour if you can; that is when most comments arrive.
  • Keep it short. A comment reply is a sentence, not a message.
  • Move details, prices for many items, addresses and complaints to a DM.
  • Rotate a few versions of the same reply so the comments do not look automated.
  • Never argue in public. Reply once, offer a private chat, and stop.
  • Do not reply to spam; hide or delete it instead.

Let automation handle the repeats

On Facebook and Instagram, a comment automation can send a DM to anyone who comments a word like PRICE and post one of several public replies for you. See Facebook comment auto reply and Instagram comment to DM. For spam and abuse, see How to hide comments on Instagram.

Answer every comment from one inbox

Karobar brings comments from Facebook, Instagram, TikTok, LinkedIn and YouTube into one place, flags spam and unhappy comments, and can DM people who comment a keyword. See Comments.

Start free trial