Moving to Karobar from another WhatsApp tool does not mean starting with an empty inbox. You can import past conversations from WATI or respond.io into a WhatsApp number in Karobar, see what will come across before anything changes, and export your own history whenever you want.
Before you start
- Connect the WhatsApp number in Karobar first. See Connect WhatsApp.
- Export your chats from the old tool. Karobar needs these files:
| Coming from | Files to bring |
|---|---|
| respond.io | The Messages CSV file, and the Contacts CSV file if you have it, so customers keep their names |
| WATI | A ZIP of text files, one per contact |
| Another Karobar number | A Karobar JSON export (see below) |
Each file can be up to 100 MB.
Import your chats
- Open Settings → Channels and find the WhatsApp Business card.
- Select the one number the chats belong to.
- Click Import chat history.
- Choose the Source (respond.io, WATI or Karobar JSON) and add the files.
- Click Preview. Karobar reads the files and tells you how many messages it found and how many it would import. Nothing is saved yet.
- If the numbers look right, click Import. It runs in the background, and the chats then appear in the inbox.
What comes across
- Messages from the last year. Anything older is skipped.
- Messages Karobar already has are skipped, so running the same import twice does not create copies.
- Imported chats arrive already read, so your unread count only shows new messages.
- From WATI, the text of each message comes across.
Export your chat history
- On the same WhatsApp Business card, select one number and click Export chat history.
- Choose the dates, up to one year.
- Pick a format: CSV of messages, Karobar JSON to import into Karobar again later, or a ZIP of text files with one per contact.
- Click Start export. When it is ready, download it; the link works for 7 days.