Instagram and Facebook connect to Karobar through Meta. Most shops use one Facebook login that brings in the Facebook Page, the Instagram account linked to it, and any Meta ad accounts. If your Instagram account has no Facebook Page, you can connect it with an Instagram login instead.
Before you start
- Your Instagram account must be a Business or Creator account. You can switch in the Instagram app's settings.
- For the Facebook login: you need to be an admin of the Facebook Page, and the Instagram account should be linked to that Page.
Connect with Facebook (Page, Instagram and ads)
- In Karobar, open Settings → Channels and choose Facebook & Instagram.
- Click Connect and log in with the Facebook account that manages your Page.
- Select the Facebook Pages, Instagram accounts and ad accounts you want, and allow the permissions Karobar asks for.
- Back in Karobar, the accounts appear under your connected channels. Send your Page a message to check it arrives in the inbox.
This one connection covers Messenger and Instagram DMs, comments on your posts, Business Insights for both, and Meta ad results with the Creative Library.
Connect with Instagram only
- In Settings → Channels, choose Instagram Direct.
- Click Connect and log in with your Instagram Business or Creator account.
- Allow the permissions, and the account appears under your connected channels.
This brings in Instagram DMs, comments and profile insights. Meta ad accounts need the Facebook connection.
What to do next
- Turn Instagram comments into DMs: Instagram comment to DM.
- Take orders in Instagram DMs: How to take orders from Instagram DMs.