WhatsApp message templates: free examples for every order stage

order_received

Hi {{1}}, thank you for your order {{2}}! We have received it and will confirm the details shortly. Total: {{3}}.

Samples: {{1}} Ayesha · {{2}} #1042 · {{3}} Rs 3,600

cod_order_confirm

Hi {{1}}, please confirm your order {{2}} for {{3}}, to be paid in cash on delivery to: {{4}}. Reply YES to confirm or NO to cancel.

Samples: {{1}} Ayesha · {{2}} #1042 · {{3}} Rs 3,600 · {{4}} House 12, Street 4, DHA Lahore

Buttons: Quick replies: YES, NO

Confirming before you ship is the cheapest way to cut refused parcels.

order_confirmed

Thanks {{1}}, your order {{2}} is confirmed. We will pack it today and send you the tracking number as soon as it ships.

Samples: {{1}} Ayesha · {{2}} #1042

order_shipped

Good news {{1}}! Your order {{2}} is on its way with {{3}}. Tracking number: {{4}}. Expected delivery in {{5}} working days.

Samples: {{1}} Ayesha · {{2}} #1042 · {{3}} TCS · {{4}} 7845123690 · {{5}} 2 to 4

Buttons: Call to action: Track parcel (link)

out_for_delivery

Hi {{1}}, your order {{2}} is out for delivery today. Please keep {{3}} ready and your phone nearby for the rider.

Samples: {{1}} Ayesha · {{2}} #1042 · {{3}} Rs 3,600

delivery_attempt_missed

Hi {{1}}, the courier could not deliver your order {{2}} today. Reply with a good time and we will arrange the next attempt.

Samples: {{1}} Ayesha · {{2}} #1042

order_delivered

Hi {{1}}, your order {{2}} has been delivered. If anything is not right, reply here and we will sort it out.

Samples: {{1}} Ayesha · {{2}} #1042

payment_reminder

Hi {{1}}, a friendly reminder that payment of {{2}} for order {{3}} is due on {{4}}. Reply here if you have any questions.

Samples: {{1}} Ahmed · {{2}} Rs 12,000 · {{3}} #2088 · {{4}} 20 November

payment_received

Thank you {{1}}, we have received your payment of {{2}} for order {{3}}.

Samples: {{1}} Ahmed · {{2}} Rs 12,000 · {{3}} #2088

return_update

Hi {{1}}, we have received your return for order {{2}}. Your {{3}} will be processed within {{4}} working days.

Samples: {{1}} Sara · {{2}} #1188 · {{3}} exchange · {{4}} 3

follow_up_on_request

Hi {{1}}, we have an update on the question you asked about {{2}}. Reply to this message to continue the chat.

Samples: {{1}} Sara · {{2}} the size of the black abaya

Use it to answer a question the customer asked after the window closed. Keep anything promotional out, or Meta treats it as marketing.

back_in_stock

Hi {{1}}, good news: the {{2}} you asked about is back in stock. Reply ORDER and we will reserve one for you.

Samples: {{1}} Ayesha · {{2}} navy embroidered suit

Buttons: Quick reply: ORDER

cart_reminder

Hi {{1}}, you left {{2}} in your cart. Shall we complete the order for you? Reply YES and we will confirm it.

Samples: {{1}} Ali · {{2}} the leather wallet

Buttons: Quick replies: YES, Not now

sale_announcement

Hi {{1}}! Our {{2}} starts today: {{3}} off selected items until {{4}}. Reply STOP to stop receiving offers.

Samples: {{1}} Ayesha · {{2}} Eid sale · {{3}} 30% · {{4}} Sunday

Buttons: Call to action: Shop now (link)

new_arrivals

Hi {{1}}, the new {{2}} collection has just arrived. Tap below to see it before it sells out. Reply STOP to opt out.

Samples: {{1}} Ayesha · {{2}} winter

Buttons: Call to action: See collection (link)

feedback_request

Hi {{1}}, how did you like your {{2}}? Reply with a number from 1 to 5. Your feedback helps us improve.

Samples: {{1}} Sara · {{2}} new abaya

Meta says a general feedback request is not approved as utility, so submit it as marketing.