"Price?"
Hi! This one is Rs 3,600 with free delivery. Which colour and size would you like?
Hi! Is ki price Rs 3,600 hai, delivery free. Aap ko kaunsa colour aur size chahiye?
Free templates
DM reply scripts for Instagram, TikTok and WhatsApp sellers
Copy-and-paste DM reply scripts for the questions every shop answers all day: price, sizes, cash on delivery, delivery time, taking the order, sold-out items, late parcels and unhappy customers. Each comes in English and Roman Urdu. Change the prices and details to match your shop.
"Is this available?"
Yes, it is in stock in S, M and L. Shall I reserve one for you?
Ji haan, S, M aur L available hain. Aap ke liye ek reserve kar doon?
Size help
Happy to help with the size! What size do you usually wear, and do you prefer a loose or fitted look? Here is our size chart too.
Size mein madad kar deti hoon! Aap aam tor par kaunsa size pehanti hain, loose pasand hai ya fitted? Size chart bhi bhej rahi hoon.
"More pictures?"
Of course! Here are a few more photos in daylight, and a short video so you can see the fabric.
Zaroor! Yeh din ki roshni mein kuch aur tasveerein, aur fabric dekhne ke liye ek chhoti video.
"Cash on delivery?"
Yes, you can pay in cash when the parcel arrives. Delivery takes 2 to 4 working days in most cities.
Ji haan, parcel milne par cash payment kar sakte hain. Zyada tar shehron mein 2 se 4 working days lagte hain.
"How many days for delivery?"
Usually 2 to 4 working days in big cities and 4 to 6 elsewhere. We send the tracking number as soon as it ships.
Bade shehron mein aam tor par 2 se 4 din, baqi jagah 4 se 6. Ship hote hi tracking number bhej dete hain.
"Any discount?"
This is already our best price, but delivery is free and if you order two we include a free gift.
Yeh pehle hi hamari best price hai, lekin delivery free hai aur do lene par ek gift saath milta hai.
Ready to order
Great choice! Please send your full name, address with city, and phone number, and I will confirm the order.
Zabardast! Apna poora naam, shehar ke saath address aur phone number bhej dein, main order confirm kar deti hoon.
Confirming the order
Thank you! Your order: 1 navy suit, size M, Rs 3,600, cash on delivery to House 12, DHA Lahore. Is everything correct?
Shukriya! Aap ka order: 1 navy suit, size M, Rs 3,600, cash on delivery, House 12, DHA Lahore. Sab theek hai?
Sold out
Sorry, that size has just sold out. It is back next week; shall I message you when it arrives? The black one is available now.
Maazrat, yeh size abhi khatam ho gaya. Agle hafte dobara aa raha hai, aane par aap ko message kar doon? Black wala abhi available hai.
"Where is my order?"
Let me check right away. Your order shipped on Monday with TCS, tracking number 7845123690. It should reach you by Thursday.
Abhi check karti hoon. Aap ka order Monday ko TCS se gaya hai, tracking number 7845123690. Thursday tak mil jana chahiye.
After delivery
We hope you love it! If you post a photo, tag us and we will share it. Thank you for shopping with us.
Umeed hai aap ko pasand aaya! Tasveer post karein to hamein tag karein, hum share karenge. Shukriya!
Order is late
I am really sorry for the delay. I have chased the courier and it will be delivered tomorrow. I will message you the moment it is out for delivery.
Delay ke liye bohat maazrat. Courier se baat ho gayi hai, kal deliver ho jayega. Delivery ke liye niklte hi aap ko message kar doongi.
Wrong or damaged item
I am so sorry about this. Please send a photo and we will send the right item at no cost, and arrange the pickup of the wrong one.
Is ke liye bohat maazrat. Ek tasveer bhej dein, hum sahi cheez free bhej denge aur ghalat wali pickup karwa lenge.
Angry customer
You are right to be upset, and I am sorry. Let me fix this now: can you share your order number so I can see exactly what happened?
Aap ka naraz hona bilkul theek hai, maazrat chahti hoon. Abhi theek karti hoon, order number bhej dein taake dekh sakoon kya hua.
They went quiet
Hi! Just checking if you would still like the navy suit in M. I can hold it for you until this evening.
Hi! Bas poochna tha ke navy suit M size abhi bhi chahiye? Aaj shaam tak aap ke liye rakh sakti hoon.
What makes a DM reply sell
- Answer the question in the first line. If they asked the price, the price comes first.
- End with one easy next step: a choice of size, a yes or no, or the details you need to book the order.
- Write the way your customers write. If they message in Roman Urdu, reply in Roman Urdu.
- Be fast. A buyer who waits an hour has often bought elsewhere.
- Be honest about stock and delivery times; a promise you cannot keep costs a returned parcel.
Saving these scripts
Save your favourites as quick replies, so anyone on the team can send them in a tap. Add your prices, delivery areas and return rules once, and keep the scripts in the same tone so customers get the same answer whoever replies.
If you take orders in DMs, the next step after "Ready to order" is recording the order from the chat; see How to take orders from Instagram DMs and COD order confirmation on WhatsApp.
Messaging windows still apply
Each app limits how long a business can reply after a customer writes: 24 hours on WhatsApp, Instagram and Messenger, with longer rules for a person answering on Instagram and Messenger, and a 48-hour window with message limits on TikTok. See TikTok DMs for business and WhatsApp auto replies and the 24-hour window.
Stop typing the same answer
In Karobar, Instagram, TikTok, Messenger and WhatsApp chats share one inbox, saved replies are one tap away, and Karobar AI drafts answers from your own products and policies for you to send. See AI reply drafts.