WhatsApp catalogue mein customer aapke products chat ke andar hi dekh leta hai, cart mein daalta hai, aur cart aapko message ki soorat mein bhej deta hai. Jo shop pehle se WhatsApp par bechti hai, uske liye yeh screenshots, "blue wala kitne ka hai" aur yaad se order likhne ka kaam khatam kar deta hai. Lekin ek baat samajhni zaroori hai: cart ek WhatsApp message hota hai, aur message tab tak order nahi banta jab tak koi usay order mein na badle.
Yeh guide batati hai ke Karobar mein catalogue aapki product list ke saath sync kaise rehta hai, products aur product sets Meta tak kaise pohanchte hain, chat mein customer ko products kaise bhejte hain, aur cart wapas aaye to kya hota hai. Mukhtasar jawab: har cart ek pending order ban jata hai jo chat se juda hota hai aur aapke confirm karne ka intezar karta hai. Jab tak koi insaan faisla na kare, kuch ship, charge ya pakka nahi hota. English mein yahi guide yahan bhi hai.
WhatsApp catalogue kaise kaam karta hai
Catalogue asal mein Meta ke paas rehta hai. Yeh aapke WhatsApp Business account se juda product catalogue hota hai, wahi jo Facebook aur Instagram shops mein use hota hai. Customer isay aapke business profile se dekhta hai, ya jab aap chat mein products bhejte hain. Jab woh items daal kar bhejta hai to WhatsApp ek order message deta hai jis mein har product, quantity aur price hota hai.
Karobar dono taraf kaam karta hai. Yeh Meta ke catalogue aur aapki product list ko barabar rakhta hai, aur order message aate hi usay parh leta hai. Aapko ek line bhi dobara type nahi karni parti.
Meta aur apni product list ko barabar rakhna
Karobar mein sync dono taraf chalta hai, is liye aap us taraf se shuru kar sakte hain jahan products pehle se hain.
- Meta se import. Connect karte waqt Karobar aapke WhatsApp Business account ke catalogues dhoondta hai aur unke products photos samet aapki product list mein le aata hai. Aap kisi bhi waqt Sync now daba sakte hain, aur Karobar har ghante khud bhi mila leta hai, kyunke Meta apne tools mein catalogue badalne par Karobar ko khabar nahi deta.
- Meta ko push. Har product par sync to WhatsApp ka switch hota hai jo shuru mein band hota hai. Jin products par yeh on ho, woh Meta catalogue mein ban jate hain ya update ho jate hain. Agar pichli baar ke baad kuch nahi badla to Karobar dobara nahi bhejta.
- Unpublish. Aap kisi product ko list se delete kiye baghair WhatsApp se hata sakte hain.
Agar dono taraf kuch badal jaye to usool seedha hai. Review status aur availability ka faisla Meta karta hai, kyunke item dikhana hai ya nahi, yeh aakhri baat unki hai. Naam, price, description aur images mein sab se naya edit jeetta hai: aapne Meta sync ke baad jo tabdeeli ki, woh agle import se overwrite nahi hoti.
Meta ki photos aapki apni storage mein copy ho jati hain, kyunke Meta ke diye hue links expire ho jate hain. Variants aur categories kaise chalti hain, yeh products aur catalogue mein dekhein.
Product sets: ek hi mauzu par message
Product set catalogue ke andar products ka ek naam wala group hota hai, jaise "Eid collection" ya "2,000 se kam". Sets is liye kaam ke hain ke customer ne poora catalogue maanga hi nahi hota.
- Products chun kar set banayein. Karobar usay Meta mein retailer ID ke zariye bana deta hai.
- Baad mein naam badalein, products badlein ya set delete karein, Meta bhi update ho jata hai.
- Jo sets aapne ya teammate ne Meta ke apne tools mein banaye hon, woh sync ke baad Karobar mein nazar aate hain.
Jab number par commerce on ho jata hai to cart ka button aur catalogue ki visibility chal jati hai, taake customer sach mein items daal sake. Catalogue ban jane par Karobar yeh khud on kar deta hai.
Chat mein customer ko products bhejna
Chat se aap teen tareeqon se products bhej sakte hain, teeno WhatsApp ke apne interactive messages hain:
| Kya bhejein | Customer ko kya nazar aata hai | Kab use karein |
|---|---|---|
| Ek product | Price ke saath ek product card aur dekhne ka button | Customer ne ek item ke baare mein poocha |
| Product list | Aapke likhe heading ke neeche items ki chhoti list | Customer ek category ke options chahta hai |
| Poora catalogue | Ek message jo aapka poora catalogue kholta hai | Customer ghoom phir kar dekhna chahta hai |
Sirf woh products is tarah bheje ja sakte hain jo Meta mein live hon, is liye unpublished ya removed product nazar nahi aayega. Aam messages ki tarah in par bhi WhatsApp ka 24 ghante ka usool lagta hai, jo 24 ghante ke window ki guide mein samjhaya gaya hai.
Customer ki cart kya ban jati hai
Customer cart bheje to Karobar Sales Desk mein foran order bana deta hai. Isay shuru se mehfooz rakha gaya hai:
- Order pending aur unconfirmed hota hai. Abhi kuch qabool nahi hua. Payment method cash on delivery hota hai aur payment pending, jo aap confirm karne se pehle badal sakte hain.
- Order chat se juda hota hai. Us mein customer ka naam aur phone number hota hai aur woh wapas conversation mein khulta hai, to address ya size poochne ke liye aapko chat dhoondni nahi parti.
- Lines retailer ID se milti hain. Cart ki har line aapki product list ke us product se milti hai jis ki retailer ID wahi ho, aur naam, price aur photo product list se aate hain.
- Na milne wali lines text mein rehti hain. Agar koi line kisi product se na mile, maslan woh sirf Meta mein add hui thi, to woh phir bhi "Catalog item" aur uski ID ke saath cart ki price par nazar aati hai. Customer ne jo manga, woh gir nahi jata.
- Customer ka note mehfooz rehta hai. Cart ke saath jo likha ho, woh order par save ho jata hai.
- Duplicate nahi banta. Agar WhatsApp wahi cart message do baar de to Karobar naya order banane ke bajaye pehle wala order hi wapas deta hai.
Order WhatsApp se aaya dikhta hai, ek line ke saath jis mein items aur total hota hai. Sale ka credit us ko jata hai jo order confirm kare, customer ko nahi, jo tab kaam aata hai jab aap dekhte hain ke kaun sa teammate sales band karta hai.
Pending order se ship hone tak
Pending order customer ka shuru kiya hua draft hai, wada nahi. Aam raasta chhota hai:
- Cart check karein. Quantity, size aur address dekhein. Kuch kam ho to usi chat mein poochein.
- Customer se confirm karein. Order shuru se cash on delivery hota hai, is liye confirmation message se ghalat number aur ghalti se diye gaye order parcel jane se pehle pakre jate hain. Dekhein WhatsApp par COD order confirm karna.
- Sales Desk mein order confirm karein. Tab hi woh confirmed order ginta hai.
- Customer ko update dein. WhatsApp par automatic order updates tab tak band hain jab tak aap on na karein, aur 24 ghante ke window ke baad wala update tabhi jata hai jab aapne us ke liye approved template chuna ho.
Stock aapko khud dekhna hai. Confirm karte waqt inventory kholein, kyunke jo item raat bhar cart mein para raha, ho sakta hai woh kisi aur channel se bik chuka ho.
Aam ghaltiyan jinse bachein
- Product par sync on karna bhool jana. Jab tak sync to WhatsApp on na ho, product WhatsApp par nahi jata.
- Products live hone ke baad retailer ID badalna. Cart lines isi se milti hain, is liye ID badli to aage ki lines sada text ban jayengi.
- Cart ko paid order samajhna. Cart ek darkhwast hai. Pehle tafseel confirm karein.
- Ek item poocha gaya ho aur poora catalogue bhej dena. Ek product ya set use karein.
- Meta aur Karobar mein ek saath edit karna. Content mein sab se naya edit jeet jata hai, is liye tay kar lein ke kaun kahan edit karega.
Sources
Doosri companies aur platforms ke baare mein facts unke apne pages se liye gaye hain, dikhaye gaye dates par check kiye gaye.
- Meta: WhatsApp Business Platform pricing (messages and charges) (check kiya 2026-10-03)