Courier tracking customer ko kaise bhejein

Step 1: Order par courier aur tracking number likhein

Har order par courier chunne ki jagah hoti hai. Options yeh hain: TCS, Leopards, M&P, PostEx, Trax, Swyft, Call Courier, Daraz, rider, self, ya other. Courier order place karte waqt hi chunna zaroori hai, kyun ke order place karne ke liye naam, phone, address, kam az kam ek item aur courier chahiye.

1. Courier ki website ya portal par parcel pehle ki tarah khud book karein.
2. Sales Desk mein order kholein aur courier wahi rakhein jo book kiya, ya badal dein.
3. Courier ka diya hua tracking number order par likhein.
4. Agar courier ka link khud nahi banta to tracking link bhi khud paste karein.
5. Order ka status shipped kar dein, phir customer ko update bhejein (Step 3).

Yeh kaam dispatch ke waqt hi karein, din ke aakhir mein ikattha nahi. Jitni der number order par nahi hota, utni der aapki team bhi customer ko jawab nahi de sakti.

Step 2: Kin couriers ka tracking link khud banta hai

Chhe couriers ke liye Karobar tracking number se tracking link khud bana deta hai, jaise hi number likha jaye. Baqi couriers ke liye link aapko khud paste karna hota hai. Agar aap haath se link likh dein to wahi link use hota hai, chahe courier koi bhi ho.

Step 3: Notify customer se "shipped" update bhejein

Order par Notify customer dabayein aur "shipped" chunein. Yeh tayyar message courier ka naam aur tracking number bhejta hai. Dhyan rahe ke ismein tracking link shaamil nahi hota, sirf number. Agar aap chahte hain ke customer ek tap mein tracking khol sake to link alag se usi chat mein paste kar dein.

Message us chat mein jata hai jahan se order aaya tha, usi channel par. Har channel ka apna rule hai:

Window band ho to send ruk jata hai aur Karobar WhatsApp try karne ko kehta hai. WhatsApp par agar customer ki koi chat na ho to Karobar phone number se nayi chat khol deta hai. Templates Karobar app mein bante hain aur Meta ki approval ke baad use hote hain, is ki tafseel WhatsApp marketing par hai.

WhatsApp orders ke liye automatic updates

Agar order WhatsApp se aaya hai to shipped aur delivered updates automatic bhi ho sakte hain. Yeh setting default mein band hai aur settings mein notifications se on hoti hai. On hone par jab aap order ko confirmed, shipped, delivered ya paid karte hain, customer ko WhatsApp par message chala jata hai.

• Yeh sirf WhatsApp orders ke liye hai. Instagram, Messenger ya TikTok ke orders par automatic message nahi jata, wahan Notify customer khud use karein.
• Customer ke aakhri message ko 24 ghante ho gaye hon to update sirf tab jata hai jab us update ke liye approved template set ho. Warna woh update nahi jata.
• Update tabhi jata hai jab aap status badalte hain. Kyun ke Karobar courier ka status nahi parhta, shipped aur delivered aapko khud set karne hain.

Step 4: Delivered update aur baqi status

Jab courier ki site par parcel delivered dikhe, order ka status delivered kar dein aur Notify customer se "delivered" message bhej dein (ya WhatsApp orders par automatic update on ho to woh khud jayega). COD order par paise mil jayein to payment bhi update karein, aur chahein to "payment received" message bhej dein.

Raaste ke status bhi order par hain: out for delivery, delivery attempted, aur wapsi ke liye RTO initiated aur RTO received. Inhein bhi courier ki site dekh kar khud update karein. Is se aapki team ko pata rehta hai ke kaun sa parcel kahan hai, bina har baar courier portal khole. Karobar ke hafte ke business alerts un couriers ya shehron ki nishandehi bhi kar sakte hain jahan masle zyada aa rahe hon.

"Parcel kahan hai?" wale messages kaise kam karein

Zyada tar yeh sawal tab aata hai jab customer ko pata hi nahi hota ke parcel nikal chuka hai. Yeh aadaten madad karti hain:

• Dispatch ke din hi shipped update bhejein, courier ka naam, tracking number aur link ke saath.
• Delivery ka andaaza batayein, jaise "2 se 4 din", taake customer pehle din se pareshan na ho.
• Usi chat mein bhejein jahan order hua. Karobar ka unified inbox WhatsApp, Instagram, Messenger aur TikTok ko ek jagah rakhta hai, is liye customer ki purani baat cheet aur order saath dikhte hain.
• Keyword auto replies set karein. "tracking" ya "parcel" jaise lafz par ek jawab jo customer ko batata hai ke tracking number shipped message mein hai. Yeh aapka likha text hota hai, dekhein inbox auto replies.
• AI drafts se jawab tez karein. Jab customer order ke baare mein poochta hai to Karobar AI uske orders ka status dekh kar draft likhta hai, aur aap parh kar bhejte hain. Is liye order ka status sahi rakhna zaroori hai.

Aur yaad rakhein ke tracking ka kaam order confirm hone ke baad aata hai. Ship karne se pehle COD order confirm karne ka tareeqa COD confirmation wali guide mein hai.