--- title: "COD Order Confirmation on WhatsApp: Pakistan Guide | Karobar" url: https://karobar.io/guides/cod-order-confirmation-pakistan language: en description: "How to do COD order confirmation on WhatsApp before dispatch: the 24-hour window, a message script, confirmation statuses and the signs of a fake order." --- Guide # COD order confirmation on WhatsApp, the Pakistan way COD order confirmation before the parcel leaves: check the details with the customer, record the result on the order, and cut returned parcels. Updated 13 October 2026 · 5 min read Cash on delivery is the backbone of online selling in Pakistan. Customers trust it because they pay only when the parcel is in their hands, and sellers get more orders because of it. But COD has a cost: if the customer refuses the parcel or never picks up the phone, the parcel comes back and you pay delivery both ways. The stock also sits with the courier for days. The simple fix is to confirm the order with the customer before the parcel leaves. This guide explains how to confirm a COD order on WhatsApp, what WhatsApp's 24-hour rule means for it, how to record the result on the order, and the warning signs of a fake order. The examples use the [Karobar Sales Desk](https://karobar.io/features/sales-desk). One thing to be clear about first: Karobar has no automatic yes/no confirmation buttons for the customer. You confirm the order; Karobar makes the work faster and keeps the record. ## Why confirming a COD order matters Every returned parcel costs you money, even when the goods come back in perfect condition. A confirmation call or message catches that loss before dispatch, in three ways: - **Wrong details are caught early.** An incomplete address, the wrong city or a phone number missing a digit shows up at confirmation, not after the courier has the parcel. - **You learn whether the customer still wants it.** Some people order in a hurry and change their mind. A short message reminds them the parcel is coming and the cash should be ready. - **Fake orders are stopped.** A number that never answers, or an order placed as a joke, is set aside before dispatch. Confirming does not mean doubting every customer. It means both sides agree on the same three things before the parcel leaves: what is being sent, where, and how much cash to collect. ## WhatsApp's 24-hour rule and templates Through WhatsApp Business, a business can send a free-form message only within 24 hours of the customer's last message. In the Karobar inbox every WhatsApp chat shows how much of that window is left. After 24 hours a free-form message cannot be sent. Only an **approved template** can, which is a pre-written message that Meta has approved. In Karobar, templates are written in the app and submitted to Meta. A new template stays pending until Meta approves it. When the window is closed, the chat's message box stays locked until you pick a template, and a template that Meta has paused, rejected or not yet approved will not send. In practice Confirm an order that came from a WhatsApp chat on the same day the customer last wrote. You can still talk in normal messages then. Wait until tomorrow and you can only send a template, which feels less personal. More on templates in [WhatsApp marketing](https://karobar.io/features/whatsapp-marketing). ## How to confirm an order, step by step Use this routine for every new COD order, whether it came from WhatsApp, another chat or an [Instagram DM](https://karobar.io/guides/take-orders-from-instagram-dms): 1. In the [Sales Desk](https://karobar.io/features/sales-desk), open the orders whose confirmation status is **unconfirmed**. 2. Message or call the customer on WhatsApp. Read back the items, size, total and address. 3. If the customer says yes, set the confirmation status to **confirmed**. Karobar records who confirmed it and when. 4. If the phone is not answered or the message gets no reply, set **unreachable** and try again later. 5. If it becomes clear the order was not real, set **fake order** and do not send the parcel. 6. On a confirmed order, use **Notify customer** to send an "order confirmed" message, so the customer has it in writing. The same button sends the shipped update later; see [courier tracking updates](https://karobar.io/guides/courier-tracking-pakistan). A Notify customer message goes into the chat the order came from, on the same channel. On WhatsApp a normal message works within 24 hours and an approved template after that. Instagram and Messenger allow messages only inside Meta's window, and TikTok within 48 hours. When a window is closed, Karobar suggests WhatsApp instead and can open a WhatsApp chat on the customer's phone number if needed. ## A confirmation message script and checklist A good confirmation message is short, clear and asks one question: Example Assalam o alaikum! We have your order: Blue lawn suit, medium, 1 piece. Total Rs 2,400, cash on delivery. Address: (customer's address). Is everything correct? Reply yes and we will send the parcel today. | Check | Why | | --- | --- | | Product, size, colour and quantity | The wrong item means a returned parcel | | Total, and the amount to collect on delivery | If an advance was paid, only the balance is COD | | Full address, city and a landmark | So the rider can find the house | | A phone number that will be answered on delivery day | A missed rider call wastes a delivery attempt | | Expected delivery time | So the customer is ready to wait | Change the status yourself once the customer answers. Karobar does not read a "yes" or "no" reply and change the status for you, so do not skip this step. ## Automatic updates for WhatsApp orders Confirmation is done by you, but the updates after it can be automatic for WhatsApp orders. The setting is off by default and is switched on under notifications in settings. Once on, a message goes out when an order becomes confirmed, shipped, delivered or paid. The cancelled message is switched on separately. - Only for orders that came from WhatsApp. Instagram, Messenger and TikTok orders do not get automatic messages. - If 24 hours have passed since the customer's last message, the update goes only when an approved template is set for it. Otherwise it is skipped. - Placing a draft order sends nothing. One more help: when a customer sends a cart from your WhatsApp catalogue, Karobar creates the order for you, with status pending, payment COD, confirmation unconfirmed, and linked to the chat. Anything that does not match a catalogue product stays on the order as a text line. All that is left for you is to confirm it. See [products catalogue](https://karobar.io/features/products-catalog) and [WhatsApp orders from the catalogue](https://karobar.io/guides/whatsapp-catalogue-orders). ## Warning signs of a fake order Do not decide on one sign alone, but when two or three appear together, be more careful before dispatch: - The number is called again and again and never answers, or is switched off. - The address is very incomplete, such as only a city, and stays incomplete when you ask. - The customer cannot remember the order or says they never placed it. - A new number places a large or expensive order without any conversation. - Parcels to the same address or number have come back before. Asking for an advance or a partial payment on such an order is reasonable. Set the payment method to partial, enter the advance, and Karobar works out how much is left to collect on delivery. ## Sources Facts about other companies and platforms come from their own pages, checked on the dates shown. Plans and prices change; check the source before you decide. 1. [Meta: WhatsApp Business Platform pricing (24-hour window, templates)](https://developers.facebook.com/documentation/business-messaging/whatsapp/pricing) (checked 2026-10-13) FAQ ## Questions? Answers. Any other questions? [Ask support](https://karobar.io/support). ### Does Karobar confirm COD orders automatically? No. There are no automatic yes/no buttons for the customer, and Karobar does not read the customer's reply to change the status. You message or call the customer and set the confirmation status yourself. ### What confirmation statuses are there? Unconfirmed, confirmed, unreachable and fake order. When an order is confirmed, Karobar records who confirmed it and when. ### How do I message a customer on WhatsApp after 24 hours? Only with an approved template. Templates are written in Karobar and can be used in the chat once Meta approves them. That is why it is better to confirm on the same day. ### Does the customer get a message automatically when I confirm the order? Only for WhatsApp orders, and only if you switched on automatic updates in settings. They are off by default. On other channels, send it with Notify customer. ### Where does an order from the WhatsApp catalogue appear? In the Sales Desk, with status pending, payment COD and confirmation unconfirmed, linked to the chat the cart came from. You then confirm it like any other order. Keep going ## What to look at next [Order management, right inside the chat Leads, orders, bookings: persistent tabs mean you never lose context. Record an order from a chat; the same in… Learn more](https://karobar.io/features/sales-desk)[WhatsApp broadcasts that bring cold leads back Meta-approved broadcasts: template campaigns from a CSV upload or your CRM leads. Reach past the 24-hour windo… Learn more](https://karobar.io/features/whatsapp-marketing)[Auto reply for WhatsApp, Instagram, Messenger and TikTok Set the rules for when a draft is written. Product-aware replies cut customer waiting time during busy hours.… Learn more](https://karobar.io/features/inbox-auto-reply) ## More guides - [WhatsApp CRM in Pakistan: a guide for online COD sellers How a WhatsApp CRM in Pakistan turns Instagram, TikTok and WhatsApp chats into confirmed COD orders, tracked parcels and repeat customers. Read the guide](https://karobar.io/guides/whatsapp-crm-pakistan) - [Courier tracking updates for your customers in Pakistan Put the courier tracking number on the order, get the link built for you, and send shipped and delivered updates in the customer's own chat. Read the guide](https://karobar.io/guides/courier-tracking-pakistan) - [Bulk WhatsApp messages without a ban: the official way Unofficial bulk WhatsApp senders put your number at risk. Official broadcasts reach many customers with approved templates and opt-in lists. Read the guide](https://karobar.io/guides/bulk-whatsapp-sender-without-ban) - [WhatsApp auto replies and the 24-hour window, explained Set up replies that send themselves without breaking WhatsApp's rules, and know what to do when the 24-hour window closes. Read the guide](https://karobar.io/guides/whatsapp-auto-reply-24-hour-window) ## Try it on your own shop 7 days free, no card needed. Connect Instagram, TikTok or WhatsApp and see your own messages in one inbox. [Start free trial](https://karobar.io/login?trial=1&login=1)