--- title: "Social Media Inbox for WhatsApp, Instagram & TikTok" url: https://karobar.io/features/unified-inbox language: en description: "Instagram, TikTok, WhatsApp and Messenger in one inbox. Capture leads from messages and create orders straight from the chat." --- Available now # One social media inbox for _every customer message_ Instagram, TikTok, Messenger and WhatsApp in one list. Every thread becomes a lead, save a phone number and address straight from a message, and create an order from the chat. [Start free](https://karobar.io/get-started)[See pricing](https://karobar.io/pricing) WebNo card needed2 minute setup ## An order from a chat, no copy-paste Channel coverage ## Every channel, one inbox Every chat arrives in one list. Here is what works on each channel. | Capability | WhatsApp | Instagram | Messenger | TikTok | | --- | --- | --- | --- | --- | | Threads in one inboxWith channel filters and unread badges | | | | | | A chat becomes a leadAppears automatically in Sales Desk | | | | | | Team assignment and handoff | | | | | | Comments in the same placePublic comments, alongside DMs | | | | | WhatsApp has no concept of comments, so only chats arrive there. How it runs ## A typical day with Unified Inbox 1. IG DM Customer Instagram pe interest dikhaye 2. Lead A lead is created the moment a chat opens 3. WA COD Confirm the address and COD on WhatsApp 4. Order Create an order from a chat, linked to the thread 5. AI reply Approve the draft and send the status A day with Karobar (example) A customer at the counter, 3 people waiting on Instagram, 2 confirming COD on WhatsApp: one phone, one inbox, all handled. Multi-channel social sellers juggling Instagram, TikTok, WhatsApp and Messenger every day, where every message is a lead and the reply has to be fast. Built around it ## How Unified Inbox fits with the rest of Karobar No feature is a separate tool. Each one connects to the rest of your work in a single workspace. Sellers switch between apps all day. The unified inbox gives them one professional list. A DM spike after Eid or a viral Reel: handle every channel from one place. Reply from the shop floor on your phone, with the same inbox at home, at a supplier, or at the counter. [A shared team inbox: grow without the scramble One shop, a whole team, from a phone. As messages grow, invite staff, give every chat a clear ow…](https://karobar.io/features/scale-with-team)[Order management, right inside the chat Leads, orders, bookings: persistent tabs mean you never lose context. Record an order from a cha…](https://karobar.io/features/sales-desk)[AI reply drafts from your catalogue and real stock The AI writes from live inventory, variants and stock: accurate prices, sent when you approve or…](https://karobar.io/features/ai-reply-drafts) FAQ ## Unified Inbox: common questions Any other questions? [Ask support](https://karobar.io/support). ### Which channels? Instagram, TikTok, Messenger and WhatsApp in one unified list. ### Does every chat become a lead? Yes. A lead is created the moment a chat connects or opens, and it appears in Sales Desk Leads. ### How do I save a phone number or address from a message? On web, right-click or long-press a customer message to set phone, email or address into a lead field. On iOS, use the contact panel lead and order flow for now. ### How does an order get created from a chat? Create a sales order from the contact panel, with customer name, phone and channel prefilled from the thread. The order links back to that same chat. ### AI drafts in this same inbox? Yes. Approve the product-aware drafts and send. Details: /features/ai-reply-drafts. ## Guides - [How to run Instagram, WhatsApp and TikTok messages from one inbox Bring every chat into one place, learn each app's reply window, and share the work with your team without sharing passwords. Read the guide](https://karobar.io/guides/one-inbox-instagram-whatsapp-tiktok) - [WhatsApp broadcasts and templates: a practical guide for shops Send offers and updates to your customer list on WhatsApp without breaking the rules or annoying people. Read the guide](https://karobar.io/guides/whatsapp-broadcast-campaigns) - [TikTok DMs for business: the rules and how to answer fast What TikTok lets a business send, when, and how to keep up with DMs and comments from your videos. Read the guide](https://karobar.io/guides/tiktok-dms-for-business) - [ManyChat alternatives for Instagram, WhatsApp and TikTok Four tools people consider instead of ManyChat, compared fairly on channels, prices and the work they do. Read the guide](https://karobar.io/guides/manychat-alternatives) Keep going ## More features that work with Unified Inbox [A shared team inbox: grow without the scramble One shop, a whole team, from a phone. As messages grow, invite staff, give every chat a clear owner, and let e… Learn more](https://karobar.io/features/scale-with-team)[Order management, right inside the chat Leads, orders, bookings: persistent tabs mean you never lose context. Record an order from a chat; the same in… Learn more](https://karobar.io/features/sales-desk)[AI reply drafts from your catalogue and real stock The AI writes from live inventory, variants and stock: accurate prices, sent when you approve or by Auto withi… Learn more](https://karobar.io/features/ai-reply-drafts)[Comment management for Instagram, TikTok, Facebook and YouTube Every comment in one view: browse Instagram, TikTok, Facebook and YouTube video threads, moderate them, and do… Learn more](https://karobar.io/features/comments-engagement)[Auto reply for WhatsApp, Instagram, Messenger and TikTok Set the rules for when a draft is written. Product-aware replies cut customer waiting time during busy hours.… Learn more](https://karobar.io/features/inbox-auto-reply) Ready when you are ## Unified Inbox and everything else, in one plan. Individual plan $20/mo — billed $20. - Every channel in one workspace - AI drafts from your own catalogue - One inbox for every channel [Start free trial](https://karobar.io/login?trial=1&login=1)[View all plans](https://karobar.io/pricing) 7 days free. No card needed.