--- title: "Instagram & WhatsApp Order Management | Karobar" url: https://karobar.io/features/sales-desk language: en description: "Turn chats into leads, orders and bookings without leaving the conversation, and let AI draft order-status replies from your sales desk." --- Available now # Order management, _right inside the chat_ Leads, orders, bookings: persistent tabs mean you never lose context. Record an order from a chat; the same interface on web and phone. [Start free](https://karobar.io/get-started)[See pricing](https://karobar.io/pricing) WebNo card needed2 minute setup Multi-tasking ## True multi-tasking built for speed Three active orders and a new lead at once — switch tabs without losing context. Leads, orders and bookings in one command centre. Inbox linked ## Chat se order — thread linked record An order created from the inbox shows here — customer history, repeat buyers and AI status drafts from the same data. [Unified inbox](https://karobar.io/features/unified-inbox) ## From order created to dispatched How it runs ## A typical day with Sales desk (leads & orders) 1. Chat Customer WhatsApp pe order confirm 2. Record Order created in Sales Desk 3. Status Dispatch / delivery update 4. AI Status question pe AI draft from order data A day with Karobar (example) A customer asks "when will my order arrive?" The AI pulls the status from Sales Desk and drafts it. No manual lookup. Sellers who want to record an order from a chat without switching context. Built around it ## How Sales desk (leads & orders) fits with the rest of Karobar No feature is a separate tool. Each one connects to the rest of your work in a single workspace. Meta Business Suite loses your place on refresh. Karobar keeps the tabs open. Three orders and a new lead at once. Start on web, finish on the phone in the same interface. [One social media inbox for every customer message Instagram, TikTok, Messenger and WhatsApp in one list. Every thread becomes a lead, save a phone…](https://karobar.io/features/unified-inbox)[AI reply drafts from your catalogue and real stock The AI writes from live inventory, variants and stock: accurate prices, sent when you approve or…](https://karobar.io/features/ai-reply-drafts)[One product catalogue for AI replies and your WhatsApp catalog Your product listing gives the AI and your team their context. When a customer asks, the answer …](https://karobar.io/features/products-catalog) FAQ ## Sales desk (leads & orders): common questions Any other questions? [Ask support](https://karobar.io/support). ### Leads vs orders? Dono: tabs for leads, orders, bookings. ### AI connection? AI drafts order status directly from sales desk. ### Team visibility? Shared context for owner and agents: scale-with-team. ## Guides - [How to take orders from Instagram DMs without losing track Answer fast inside Instagram's reply window, turn each chat into a proper order, and keep the buyer updated until delivery. Read the guide](https://karobar.io/guides/take-orders-from-instagram-dms) - [How to sell from a WhatsApp catalogue and keep orders in order Put your products in WhatsApp, let customers send carts, and turn every cart into an order you can confirm and ship. Read the guide](https://karobar.io/guides/whatsapp-catalogue-orders) - [What is a WhatsApp CRM, and how do you choose one? A plain explanation of WhatsApp CRMs, the features that matter for chat sellers, and how to compare them. Read the guide](https://karobar.io/guides/what-is-a-whatsapp-crm) Keep going ## More features that work with Sales desk (leads & orders) [One social media inbox for every customer message Instagram, TikTok, Messenger and WhatsApp in one list. Every thread becomes a lead, save a phone number and ad… Learn more](https://karobar.io/features/unified-inbox)[AI reply drafts from your catalogue and real stock The AI writes from live inventory, variants and stock: accurate prices, sent when you approve or by Auto withi… Learn more](https://karobar.io/features/ai-reply-drafts)[One product catalogue for AI replies and your WhatsApp catalog Your product listing gives the AI and your team their context. When a customer asks, the answer comes from you… Learn more](https://karobar.io/features/products-catalog) Ready when you are ## Sales desk (leads & orders) and everything else, in one plan. Individual plan $20/mo — billed $20. - Every channel in one workspace - AI drafts from your own catalogue - One inbox for every channel [Start free trial](https://karobar.io/login?trial=1&login=1)[View all plans](https://karobar.io/pricing) 7 days free. No card needed.