--- title: "Reputation Management: Google Reviews Inbox | Karobar" url: https://karobar.io/features/reputation-management language: en description: "Answer Google Business Profile reviews from your Karobar inbox and publish replies to Google, with rating trends for every location." --- Available now # Answer every Google review: your rating _is your storefront_ Google reviews land in the same inbox as your DMs, with the star rating and whether anyone has answered. Reply from the desk and it publishes on your public listing, for every location you run. [Start free](https://karobar.io/get-started)[See pricing](https://karobar.io/pricing) iOS · Android · WebNo card needed2 minute setup Reviews & reputation ## Every review in the inbox you already check, with rating, reviewer, and reply state on the row Reviews arrive in the same list as your DMs and comments, each row showing the star rating, who left it, and whether anyone has replied. No separate tab, no separate login. ## Reply from the desk and it goes live on your Google listing; edit or remove it later the same way Type the reply once and it publishes on your public Google listing as the business. Change the wording later or take the reply down, and Google updates with it. ## Filter to unreplied, sort oldest first, or search a name, and the backlog stops being invisible The unreplied filter turns a vague worry into a countable queue. Sort oldest first and work down until the count is zero. ## Rating, star spread and the searches that surfaced your listing, in Business Insights Your average rating, how the stars are spread, how many reviews came in this period, and the search terms that put your listing in front of people. ## One connection covers every branch: a location switcher, not a second login One sign-in covers every branch. Switch locations from the desk instead of keeping a second account for the second shop. ## A review arrives. Someone answers it. The rating moves. What you get ## What the Google connection covers Everything below works on your Google Business Profile once the account is connected, across every location you choose to manage. Google - Public reviews with a star rating A rating attached to the business, not to a post - Reply publishes on the public surface - Edit or remove your reply later Google review replies are editable from the same row - Unreplied queue with a count - Rating and star distribution in insights - Search keywords that surfaced your profile Local search terms, from Google Business Profile - Multiple locations under one connection How it runs ## A typical day with Reputation management 1. Connect Sign in with Google and pick the locations you run 2. Sync Existing reviews pull in with ratings and reply state 3. Triage Filter to unreplied, oldest first, and clear the backlog 4. Reply Answer from the desk; it publishes on your listing 5. Track Rating, star spread and search keywords in Business Insights A day with Karobar (example) A two-star review lands on Friday night. It shows up in the inbox your team already works, the unreplied count goes up by one, and whoever is on shift answers it from their phone. The reply is live on Google before the weekend rush starts. Sellers with a shop, a clinic, a salon or a service area: anywhere buyers search Google and read the rating before they message. Built around it ## How Reputation management fits with the rest of Karobar No feature is a separate tool. Each one connects to the rest of your work in a single workspace. Buyers check the rating before the DM. A backlog of unanswered reviews is the first thing they see. Reviews sit next to WhatsApp, Instagram and TikTok threads: one inbox, one place to check. [One social media inbox for every customer message Instagram, TikTok, Messenger and WhatsApp in one list. Every thread becomes a lead, save a phone…](https://karobar.io/features/unified-inbox)[Organic results from seven networks, in one place Overview, profile, post and audience reports for Facebook, Instagram, TikTok, YouTube, LinkedIn,…](https://karobar.io/features/business-insights)[A shared team inbox: grow without the scramble One shop, a whole team, from a phone. As messages grow, invite staff, give every chat a clear ow…](https://karobar.io/features/scale-with-team) FAQ ## Reputation management: common questions Any other questions? [Ask support](https://karobar.io/support). ### Does my reply actually appear on Google? Yes. Replying in Karobar publishes the reply on your public Google listing, as the business. Editing or deleting it in Karobar updates Google too. ### I have more than one branch. Does that work? Yes. Connect once and pick the locations you want. The desk has a location switcher, and the unreplied count covers whichever locations you have selected. ### Do old reviews come in, or only new ones? Karobar syncs your existing reviews when you connect, then keeps pulling new ones, so the backlog is visible from day one, not just what arrives afterwards. ### Can my team answer reviews, or only me? Team agents sign in on their own devices and work the reviews desk like any other queue. You keep the profile; they clear the backlog. ### Does this replace asking customers for reviews? Karobar handles the reviews you already have: syncing them, replying to them, and tracking what they do to your rating. Asking for new ones is still your call, over WhatsApp or in person. ### Is this the same as connecting Google Ads? No. This is the Google Business Profile connection for reviews and local insights. It is separate from any ads setup. ## Guides - [How to reply to Google reviews, with examples for good and bad reviews What to write back to happy and unhappy customers on Google, and a routine that keeps every location answered. Read the guide](https://karobar.io/guides/reply-to-google-reviews) - [Google Business Profile posts: what to post, the rules and how to schedule The three post types, Google's rules, scheduling and a simple weekly routine. Read the guide](https://karobar.io/guides/google-business-profile-posts) Keep going ## More features that work with Reputation management [One social media inbox for every customer message Instagram, TikTok, Messenger and WhatsApp in one list. Every thread becomes a lead, save a phone number and ad… Learn more](https://karobar.io/features/unified-inbox)[Organic results from seven networks, in one place Overview, profile, post and audience reports for Facebook, Instagram, TikTok, YouTube, LinkedIn, Google Busine… Learn more](https://karobar.io/features/business-insights)[A shared team inbox: grow without the scramble One shop, a whole team, from a phone. As messages grow, invite staff, give every chat a clear owner, and let e… Learn more](https://karobar.io/features/scale-with-team)[Karobar AI: chat plus Channels shortcuts on your live data A free-form composer for business questions plus ~190 tap-ready audits in the Channels sidebar: social (inbox,… Learn more](https://karobar.io/features/karobar-ai-agent)[Handle comments, save time A post goes viral and the comments pour in. AI moderation and reply drafts keep it from overwhelming you.… Learn more](https://karobar.io/features/ai-comment-moderation) Ready when you are ## Reputation management and everything else, in one plan. Individual plan $20/mo — billed $20. - Every channel in one workspace - AI drafts from your own catalogue - One inbox for every channel [Start free trial](https://karobar.io/login?trial=1&login=1)[View all plans](https://karobar.io/pricing) 7 days free. No card needed.