--- title: "Instagram Comment-to-DM, Auto Replies & More | Karobar" url: https://karobar.io/features/automations language: en description: "Comment-to-DM, story replies, welcome and away messages, ice breakers and keyword replies for Instagram, Facebook, WhatsApp and TikTok, in your own words." --- # Automations: Instagram Comment-to-DM, story replies, welcome messages and keyword replies Comment. DM. Lead. Order. Someone comments “price” on your Reel. Karobar sends them a DM with your link, the chat becomes a lead, and your team turns it into an order. Story replies, welcome messages and keyword replies work the same way, in words you wrote yourself. Start free trial7 days free. No card needed. 01Comment-to-DM ## A DM for everyone who comments. When someone comments on your Instagram or Facebook post or Reel, Karobar sends them a DM with your link. Public interest becomes a private chat your team can turn into an order. - **Trigger on a keyword, or on what the comment means**You decide: every comment, comments with keywords such as "price" or "COD", or comments whose meaning matches what you are looking for. - **An opening DM, a button, then your link**Your own words. An opening message with a button, then a message with your link. Karobar AI does not write the automated messages. - **A follow-up if they did not open the link**You can send one follow-up while Meta's 24-hour messaging window is open. - **A public reply under the comment too**Add a short public reply under the comment, such as “Sent you a DM”, so everyone sees you answered. 02Into orders ## Turn comments into orders. Every DM opens a lead in your Sales Desk, and every reply lands in your inbox. When the buyer is ready, the chat becomes an order. - **A lead for every DM**Every DM creates a lead in Sales Desk, so no interested buyer falls off the list. - **Replies land in your inbox**When they write back, the chat is in AI Inbox with all your others, and Karobar AI drafts the reply from your products and orders. - **Orders from the chat**Create a sales order from the contact panel. The name, phone and channel are already filled in, and the order stays linked to the chat. 03Welcome and away ## Every new chat gets a hello. A welcome message when someone writes to you for the first time, an away message when they write outside your working hours, and questions they can tap instead of typing. - **Welcome messages**Your own words, sent the moment a new chat starts on WhatsApp, Instagram, Messenger or TikTok. - **Away messages**Set your working hours, and anyone who writes outside them gets your away message. It does not count as an answer, so the chat still waits for your team. - **Ice breakers**Up to four questions people can tap when they open a chat with you, each answered with your own words. On Instagram, Messenger and WhatsApp. 04Auto replies ## Answers you wrote once. A word in a message, a reply to your story, a mention in theirs: each one gets the answer you saved, the moment it arrives. - **Keyword auto replies**When a message has a word like “COD” or “delivery” in it, your reply goes out right away. On WhatsApp, Instagram, Messenger and TikTok. - **Story replies and mentions**A DM for anyone who replies to your Instagram story or mentions you in theirs. - **Keyword rules: a separate answer for "price", "COD" and "size"**Comments get keyword rules too: each word its own public reply, under your Instagram and Facebook posts. | | **Automations**Your own text, no AI | **Karobar AI drafts**In AI Inbox | | --- | --- | --- | | Who writes the words | You, once | Karobar AI, for each message | | What it uses | The text you saved | Your products, stock, orders and policies | | When it goes out | The moment something matches | When you send it, or on Auto | 05Chatbot flows ## A menu for the usual questions. After a busy sale, the same few questions come in all day. WhatsApp flows handle the first touch; complex orders stay with your team and Karobar AI. - **Build WhatsApp chatbot flows**Put messages, buttons and lists in order in the flow builder on the web. Add a photo, a video or a document where it helps. - **Automate the common questions, no repetition**Set up a FAQ flow: size guide, payment, delivery. The flow answers the routine questions; the team only takes the complex ones. - **A person when it matters**A step in the flow hands the chat to a teammate, and the chatbot can stay quiet for that customer until a time you pick. - **Every chat, or the ones you pick**A chatbot runs its flow on every new and current chat, or only on the chats you choose. **Works with**[AI Inbox](https://karobar.io/features/unified-inbox)[Sales Desk](https://karobar.io/features/sales-desk) 06Examples ## Five automations, ready to go. What each one listens for, what it sends, and how often it went out this week. Channels ## Which automation runs where. Comments come from Instagram and Facebook. Chats come from all four apps. | | WhatsApp | Instagram | Messenger | TikTok | | --- | --- | --- | --- | --- | | **Auto-DM on a comment**Trigger on a keyword or on every comment | No | Yes | Yes | No | | **Comment auto-reply**A public reply to a public comment | No | Yes | Yes | No | | **Story replies and mentions** | No | Yes | No | No | | **Welcome and away messages**Away messages follow your working hours | Yes | Yes | Yes | Yes | | **Ice breakers**Up to four questions people can tap | Yes | Yes | Yes | No | | **Keyword auto replies**Your own text, no AI | Yes | Yes | Yes | Yes | | **Chatbot flows**A menu of answers, then your team | Yes | No | No | No | Good to know ## Before you switch them on. 1. 01**Comments on Instagram and Facebook**Comment-to-DM and comment replies work on Instagram and Facebook posts and Reels. TikTok comments are answered by hand, from the inbox. 2. 02**One reply per comment**If a comment matches more than one automation, exact words win first, then the one higher in your list. 3. 03**Stories are Instagram only**Story replies and mentions work on Instagram. Facebook has no story triggers. 4. 04**Flows run on WhatsApp**Chatbot flows work on WhatsApp. On Instagram, Messenger and TikTok, keyword replies and welcome and away messages answer for you. 5. 05**Instagram needs a professional account**Instagram connects as a professional account: business or creator. 6. 06**Official connections only**WhatsApp, Instagram, Messenger and TikTok connect through Meta’s and TikTok’s official business tools. Karobar does not use unofficial WhatsApp apps. Questions ## About Automations. Which platforms does comment to DM work on? Instagram and Facebook posts and Reels, through Meta's official APIs. On Instagram, replies to your Story can start a DM as well. Do welcome and away messages work on WhatsApp? Yes. Welcome and away messages work on WhatsApp, Instagram, Messenger and TikTok, in your own words. The away message goes out when someone writes outside your working hours. Does Karobar AI write the automated messages? No. Automations send the words you saved. Karobar AI drafts replies from your products, stock and orders in AI Inbox, and you read them before they go out, unless you switch on Auto. Details: [/features/unified-inbox](https://karobar.io/features/unified-inbox). How is this different from comment auto-reply? Comment auto-reply posts a public answer under the comment. Comment to DM sends a private message. They work well together. Do chatbot flows work on Instagram? No, flows run on WhatsApp. On Instagram, Messenger and TikTok, keyword replies and welcome and away messages answer for you. Guides ## Read more. - **[Instagram comment to DM: how to turn "price?" comments into sales](https://karobar.io/guides/instagram-comment-to-dm)**Answer buyers who comment with a private message, a link and a follow-up, while keeping prices out of public view. - **[Instagram auto reply: how to automate Instagram DMs the right way](https://karobar.io/guides/instagram-auto-reply)**What Instagram offers built in, what needs a tool, the messaging window every reply must respect, and a setup you can copy. - **[Facebook comment auto reply: how to set it up the right way](https://karobar.io/guides/facebook-comment-auto-reply)**Meta's rules, the free Business Suite option, and comment replies that never look like spam. - **[WhatsApp auto replies and the 24-hour window, explained](https://karobar.io/guides/whatsapp-auto-reply-24-hour-window)**Set up replies that send themselves without breaking WhatsApp's rules, and know what to do when the 24-hour window closes. - **[WhatsApp chatbot for business: what it can do and how to build your first flow](https://karobar.io/guides/whatsapp-chatbot-for-business)**What WhatsApp allows, the kinds of chatbot, and a first menu flow with a handover to a person. - **[ManyChat alternatives for Instagram, WhatsApp and TikTok](https://karobar.io/guides/manychat-alternatives)**Four tools people consider instead of ManyChat, compared fairly on channels, prices and the work they do.