--- title: "Karobar vs Superchat: A Superchat Alternative | Karobar" url: https://karobar.io/compare/karobar-vs-superchat language: en description: "A Superchat alternative for shops: Karobar and Superchat compared on price, contract term, users, channels, WhatsApp fees and orders, with sources." --- Comparison # Karobar vs Superchat: a Superchat alternative for small shops Prices, contract terms, channels, WhatsApp fees and orders compared, with a source for every Superchat fact. Updated 15 October 2026 If you are looking for a Superchat alternative, start with what each tool is built for. Superchat is a messaging platform from Berlin that puts WhatsApp, Instagram, Facebook Messenger, Telegram, live chat, email and SMS into one inbox, with WhatsApp newsletters, automations, AI agents and review management. Karobar brings WhatsApp, Instagram, Messenger and TikTok chats into one inbox too, and is built for selling: comments from five networks, social posting, orders taken in the chat, courier tracking, stock and ad results. This page compares the two feature by feature. Every statement about Superchat links to Superchat's own website, numbered in the sources list at the end, and was checked on 15 October 2026. Superchat shows its prices in euros, net of VAT, and we give both the monthly and the yearly figure its pricing page showed. Where we could not find something on Superchat's pages, we left it out. Karobar's details come from our own product and our [pricing page](https://karobar.io/pricing). | Feature | Karobar | Superchat | | --- | --- | --- | | Lowest paid price | Individual plan, $20 a month (1 user). Paying yearly saves 12%. | Basic at 89 € a month with "Monatlich" selected, or 79 € a month with "Jährlich" selected. Prices are net, with a minimum term of 12 months. A Free plan is also listed.[[1]](#source-1) | | Plans | Individual $20, Team $39, Brand $59, Enterprise $199 a month, and Custom on request. | Free (0 €), Basic (89 € or 79 €), Professional (149 € or 129 €) and Advanced (299 € or 249 €) a month, monthly or yearly billing, and Individuell on request.[[1]](#source-1) | | Users included | 1, 3, 5 and 10 users on Individual, Team, Brand and Enterprise. | 1 on Free, 3 on Basic, 6 on Professional and 12 on Advanced. Extra users 19 € a month each.[[1]](#source-1) | | Contacts | 1,000, 5,000, 15,000 and 50,000 contacts by plan. | 30 active contacts a month on Free; unlimited on Basic, Professional and Advanced.[[1]](#source-1) | | Contract and cancelling | Pay monthly or yearly; yearly saves 12%. | Minimum term of 12 months from the first charge, then it renews by the billing cycle unless cancelled in time. Cancelling is done in the account under Settings, Plan and billing.[[2]](#source-2) | | Free trial | 7 days, no card needed. | 14 days after self sign-up, with limited features; the terms exclude the campaign feature. The trial ends on its own.[[2]](#source-2) | | Inbox channels | WhatsApp, Instagram, Messenger and TikTok DMs, plus comments and Google reviews. | WhatsApp, Instagram, Facebook Messenger, Telegram, live chat, email and SMS on every plan.[[1]](#source-1) | | WhatsApp numbers | Official Cloud API, or a number linked to the WhatsApp Business app. | 1 number on Free and Basic, 2 on Professional, 4 on Advanced; extra numbers 49 € a month. Landline and 0800 numbers can be used.[[1]](#source-1) | | WhatsApp message fees | Meta charges per message on the official API; estimate it with our [WhatsApp API pricing calculator](https://karobar.io/tools/whatsapp-api-pricing-calculator). | Contact-initiated conversations: first 1,000 a month free. Business-initiated: 0.05 € to 0.11 €. A "Superchat Bonus" of 20 €, 50 € or 80 € is listed on Basic, Professional and Advanced.[[1]](#source-1) | | WhatsApp broadcasts | On every plan: templates written in the app and sent to Meta, phonebooks with CSV import and opt-in marks. | WhatsApp Newsletter with 30 recipients included on Free and 100 on paid plans; add-on for up to 10,000 recipients a month at 49 € a month.[[1]](#source-1) | | Automations | Keyword auto replies, conversation starters, WhatsApp chatbot flows and comment to DM on Instagram and Facebook. | 1, 2, 6 and 12 automations included on Free, Basic, Professional and Advanced; extra automations 10 € a month each.[[1]](#source-1) | | AI | 200, 400, 600 and 2,000 AI credits a month by plan for reply drafts that a person sends. Extra credits $1 per 100. | 1 AI agent on Professional and 3 on Advanced, extra agents 49 € a month each. AI Copilot add-on 29 € a month for 3 users.[[1]](#source-1) | | Team assignment | New chats shared out to teammates in turn, a returning customer goes back to the same person, only the assigned person replies. | Incoming messages can be assigned to the right team member, with labels, internal notes and open or done status.[[4]](#source-4) | | Reviews | Google Business Profile reviews in the same app, with AI reply drafts. | Review management for Google, ProvenExpert, Trustpilot and Jameda, with review invitations.[[6]](#source-6) | | Shop connections | Orders, products and stock are built in. No Shopify or WooCommerce integration. | Integrations listed include Shopify, WooCommerce, Magento and BigCommerce.[[5]](#source-5) | | Website chat, email and SMS | Not offered today. | Web widget from Professional; email and SMS among the channels on every plan.[[1]](#source-1) | | Mobile apps | iPhone and Android apps with the same features as the web. | iOS, Android and desktop apps are linked from the website.[[1]](#source-1) | | Data protection | Karobar Software is based in Lahore, Pakistan. See the [privacy policy](https://karobar.io/privacy). | Superchat states ISO 27001 certification, GDPR compliance, data stored in Frankfurt (AWS eu-central-1) and a data processing agreement under Art. 28 GDPR.[[3]](#source-3) | ## What is Superchat? Superchat is run by SuperX GmbH in Berlin. Its [universal inbox](https://www.superchat.de/produkt/universeller-posteingang) gives one login for WhatsApp Business, Instagram, Facebook Messenger, live chat, email and Telegram, and its pricing page adds SMS to the list. Around that inbox Superchat sells WhatsApp newsletters, a no-code builder for chatbots and automations, AI agents, review management, a team chat and integrations with tools such as HubSpot, Zapier and Make. Its terms say the service is only for businesses, not consumers. ## Who each tool fits **Superchat fits** German businesses that want every customer channel in one place, including email, SMS, Telegram and a website chat widget, and that care about data stored in Germany. Its review tools cover Google, ProvenExpert, Trustpilot and Jameda, which suits practices, dealers and local service businesses. Shops on Shopify, WooCommerce or Magento can connect them through Superchat's integrations. **Karobar fits** shops and small brands that sell through Instagram, TikTok and WhatsApp, with one to ten people. A customer asks about a product in a DM, confirms on WhatsApp and pays, and Karobar keeps the chat, the order, the payment status, the courier and the tracking number together. It also brings in comments from Facebook, Instagram, TikTok, LinkedIn pages and YouTube, posts to six networks and shows Meta, TikTok and Snapchat ad results. ## Pricing explained Superchat's [pricing page](https://www.superchat.de/preise) has a switch between monthly and yearly billing. These are the figures it showed on 15 October 2026, net of VAT: | Superchat plan | "Monatlich" selected | "Jährlich" selected | Users | WhatsApp numbers | | --- | --- | --- | --- | --- | | Free | 0 € | 0 € | 1 | 1 | | Basic | 89 € a month | 79 € a month | 3 | 1 | | Professional | 149 € a month | 129 € a month | 6 | 2 | | Advanced | 299 € a month | 249 € a month | 12 | 4 | | Individuell | On request | On request | Custom | Custom | Under the table Superchat notes a minimum contract term of 12 months. Add-ons are priced per month: an extra user 19 €, an extra WhatsApp number 49 €, the WhatsApp Newsletter add-on 49 €, the AI Copilot 29 € for three users plus 5 € for each further user, an extra AI agent 49 €, an extra automation 10 €, and credits for AI features and automations from 10 € for 2,500 credits. **Karobar's plans are priced in US dollars.** Individual is $20 a month for one user and 1,000 contacts, Team is $39 for three users and 5,000 contacts, Brand is $59 for five users and 15,000 contacts, and Enterprise is $199 for ten users and 50,000 contacts. Each plan includes AI credits (200, 400, 600 or 2,000 a month), extra credits cost $1 per 100, and paying yearly saves 12%. Details are on the [pricing page](https://karobar.io/pricing). ## Contract term and cancelling Superchat If you are checking how to cancel Superchat, its [terms of use](https://www.superchat.de/nutzungsbedingungen) set the rules. Unless agreed otherwise, the minimum term is 12 months from the first charge. After that the contract renews by the length of the billing cycle chosen at signup, unless either side cancels at least 30 days before the minimum term ends, or at least 14 days before the end of a renewed term. Add-ons follow the same term. Cancelling is done only in the platform, under Settings, then Plan and billing, in the three-dot menu; no letter or email is needed. After the term ends, access stops and the content is deleted from the platform. The same terms describe the free trial: 14 days after self sign-up, with all features except campaigns, ending on its own if you do not order a paid plan. Karobar's trial is 7 days with no card needed, and you can pay monthly or yearly. ## Channels Superchat covers more message channels: WhatsApp, Instagram, Facebook Messenger, Telegram, live chat, email and SMS. The web widget is listed from the Professional plan, and Superchat's [security page](https://www.superchat.de/sicherheit) says it runs on the official WhatsApp Business API. Its FAQ also says you can bring your own landline or 0800 number for WhatsApp, as long as it can receive a verification code by phone call. Karobar covers WhatsApp, Instagram, Messenger and TikTok DMs. WhatsApp connects through the official Cloud API, or you can link a number you already use in the WhatsApp Business app. On top of DMs, Karobar brings comments from Facebook, Instagram, TikTok, LinkedIn pages and YouTube and your Google Business Profile reviews into the same app. Karobar does not offer email, SMS, Telegram or a website chat widget today. See [unified inbox](https://karobar.io/features/unified-inbox) and [comments](https://karobar.io/features/comments-engagement). ## Automation and AI Superchat's [automation builder](https://www.superchat.de/produkt/automationen) creates chatbots, workflows and marketing sequences without code for WhatsApp and Instagram, and can label and assign messages by keyword. Plans include a set number of automations, and AI agents come with Professional and Advanced. The pricing page also lists credits for AI features and automations on each plan. Karobar's automation is aimed at the questions a shop answers every day: - **Keyword auto replies** on WhatsApp, Instagram, Messenger and TikTok. See [inbox auto reply](https://karobar.io/features/inbox-auto-reply). - **Conversation starters** on Instagram, Messenger and WhatsApp. - **Chatbot flows** on WhatsApp. See [chatbots and flows](https://karobar.io/features/chatbots-flows). - **Comment to DM** on Instagram and Facebook. See [comment to DM](https://karobar.io/features/comment-auto-dm). Karobar AI [drafts replies](https://karobar.io/features/ai-reply-drafts) from your own products, prices and stock, and a person on your team sends them. It drafts replies to comments and Google reviews too. ## WhatsApp newsletters and broadcasts Superchat's [WhatsApp Newsletter](https://www.superchat.de/produkt/whatsapp-newsletter) collects opt-ins through a keyword and a WhatsApp link, builds templates with media, buttons and CTAs, and tracks results in a dashboard. The plans include a small reach (30 recipients on Free, 100 on paid plans), and the add-on raises it to 10,000 recipients a month for 49 € a month. In Karobar, [WhatsApp broadcasts](https://karobar.io/features/whatsapp-marketing) are part of every plan. You write templates in the app and send them to Meta for approval, keep phonebooks imported from CSV with opt-in marks, and contacts who reply with words like STOP are opted out. Meta charges for marketing messages on the official API; our [pricing calculator](https://karobar.io/tools/whatsapp-api-pricing-calculator) estimates the cost by country. ## Selling and orders Superchat connects to shop systems such as Shopify, WooCommerce, Magento and BigCommerce through its [integrations](https://www.superchat.de/produkt/integrationen). Karobar works without a web shop, for sellers whose shop is their Instagram or WhatsApp: - Create an order from the chat with cash on delivery, advance or partial payment. See [Sales Desk](https://karobar.io/features/sales-desk). - Add the courier and tracking number, and send the customer a message when the order is confirmed, paid, shipped or delivered. - Keep a [product catalogue](https://karobar.io/features/products-catalog) with variants and stock per warehouse. - Sync your WhatsApp catalogue with Meta in both directions. The limits, plainly: Karobar has no Shopify or WooCommerce integration and does not book couriers. If your orders start in a web shop, Superchat's integrations connect to it and Karobar does not. ## Data protection Superchat's [security page](https://www.superchat.de/sicherheit) states ISO 27001 certification, GDPR compliance and that customer data is stored with AWS in the eu-central-1 region in Frankfurt. It offers a data processing agreement (AVV) under Art. 28 GDPR as part of its terms, and a signed copy on request. It also says customer data is not used to train AI models. Karobar Software is based in Lahore, Pakistan. See the [privacy policy](https://karobar.io/privacy). If your business needs data stored in Germany, ask each provider for the documents you need before you decide. ## Switching considerations 1. **Check your contract dates.** Superchat's minimum term is 12 months; note when yours ends and the notice period. 2. **List what you use.** If you rely on email, SMS, Telegram, the web widget or a shop integration, Karobar does not offer these today. 3. **Plan the WhatsApp number move.** Ask both providers how your number and approved templates move across, and pick a quiet hour. 4. **Export your contacts** and import them as a phonebook in Karobar. 5. **Rebuild your automations.** Write down what each one does; they do not transfer between tools. 6. **Use the trial.** Run real chats and a few real orders through Karobar's 7-day trial before you decide. ## How we checked Every fact about Superchat on this page was checked on 15 October 2026 on Superchat's own website: the pricing page (with both billing options), the terms of use, the security page and product pages, listed in the sources below. We did not use review sites, third-party blogs or competitors' claims. Where we could not find a feature on Superchat's pages, we left it out rather than say it does not exist. Prices and features change, so check each company's pages before you buy, and tell us if anything here is out of date. ## Sources Facts about other companies and platforms come from their own pages, checked on the dates shown. Plans and prices change; check the source before you decide. 1. [Superchat: Preise & Pläne (prices in EUR, net)](https://www.superchat.de/preise) (checked 2026-10-15) 2. [Superchat: Nutzungsbedingungen (terms of use)](https://www.superchat.de/nutzungsbedingungen) (checked 2026-10-15) 3. [Superchat: Sicherheit (security and data protection)](https://www.superchat.de/sicherheit) (checked 2026-10-15) 4. [Superchat: Universeller Posteingang](https://www.superchat.de/produkt/universeller-posteingang) (checked 2026-10-15) 5. [Superchat: Integrationen](https://www.superchat.de/produkt/integrationen) (checked 2026-10-15) 6. [Superchat: Bewertungen](https://www.superchat.de/produkt/bewertungen) (checked 2026-10-15) 7. [Superchat: Automationen](https://www.superchat.de/produkt/automationen) (checked 2026-10-15) 8. [Superchat: WhatsApp Newsletter](https://www.superchat.de/produkt/whatsapp-newsletter) (checked 2026-10-15) FAQ ## Questions? Answers. Any other questions? [Ask support](https://karobar.io/support). ### Is Karobar a Superchat alternative? For shops that sell through Instagram, TikTok and WhatsApp, yes: one inbox for DMs and comments, broadcasts, chatbots, and orders with courier tracking and stock. For businesses that need email, SMS, Telegram, a website chat widget or a shop integration, Superchat covers those channels and Karobar does not today. ### How much does Superchat cost? On 15 October 2026 Superchat's pricing page showed Basic at 89 €, Professional at 149 € and Advanced at 299 € a month with monthly billing selected, or 79 €, 129 € and 249 € with yearly billing, net of VAT, plus a Free plan. The minimum term is 12 months. ### How do I cancel Superchat? According to Superchat's terms, you cancel in the platform under Settings, then Plan and billing. Notice must reach Superchat at least 30 days before the 12-month minimum term ends, or 14 days before a renewed term ends. ### Does Karobar support TikTok? Yes: TikTok DMs and comments in the inbox, TikTok posting and TikTok ad results. ### Can I try Karobar before switching? Yes. Karobar has a 7-day free trial with no card, so you can connect your channels and test the inbox with your own customers. Keep going ## What to look at next [One social media inbox for every customer message Instagram, TikTok, Messenger and WhatsApp in one list. Every thread becomes a lead, save a phone number and ad… Learn more](https://karobar.io/features/unified-inbox)[WhatsApp broadcasts that bring cold leads back Meta-approved broadcasts: template campaigns from a CSV upload or your CRM leads. Reach past the 24-hour windo… Learn more](https://karobar.io/features/whatsapp-marketing)[Order management, right inside the chat Leads, orders and bookings next to the chats they came from. Create an order from the conversation, confirm ca… Learn more](https://karobar.io/features/sales-desk) ## More comparisons - [Karobar vs Interakt: an Interakt alternative for social sellers Channels, chatbots, catalogue, orders and payments compared, with a source for every Interakt fact. Read the comparison](https://karobar.io/compare/karobar-vs-interakt) - [Karobar vs WATI Two tools for selling on WhatsApp and Instagram, compared feature by feature, with sources for every WATI fact. Read the comparison](https://karobar.io/compare/karobar-vs-wati) - [Karobar vs SleekFlow Two inboxes for selling in chat, compared feature by feature, with sources for every SleekFlow fact. Read the comparison](https://karobar.io/compare/karobar-vs-sleekflow) - [Karobar vs Hootsuite: a Hootsuite alternative for social sellers Posting, inbox, WhatsApp and orders compared, with a source for every Hootsuite fact. Read the comparison](https://karobar.io/compare/karobar-vs-hootsuite) ## Try it on your own shop 7 days free, no card needed. Connect Instagram, TikTok or WhatsApp and see your own messages in one inbox. [Start free trial](https://karobar.io/login?trial=1&login=1)